OUR RETURN POLICY AND PROCESS
Quickly and easily return your item(s) within 10 Business Days to receive a store credit! The returns portal is open to all customers.
You have 10 days from the date of delivery to return your item.
Final Sale Items
All bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.
Additional information on our Online Return Policy?
Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Return drop-offs are not accepted at our DC or corporate office.
All returns are refunded via store credit in the form of a Plus Size Dime Gift Card. Returns are processed within 5-7 business days after your item(s) are delivered to us.
Please return all items to P.O. Box 5141 Pasadena, CA 91117.